Seller Resources

Practicing good seller’s etiquette
Let’s face it: When your house goes on the market, you’re not only opening the door to prospective buyers,
but also sometimes to unknown vendors and naïve or unqualified buyers. As with any business
transaction, there is an expected protocol to how sellers, buyers and their respective agents interact.
Should you find yourself in a sticky situation, alert your agent so he or she can address and remedy the
problem.
The aggressive agent
When your agent puts your house on the market, typically all promotional materials state clearly that your
agent is the primary contact for buyers and buyers’ agents. However, sometimes a buyer’s agent will
contact a seller directly to try to either win over their business or cut the seller’s agent out of the deal. This
is not reputable behavior and you should report it to your agent immediately if it happens to you.
The unscrupulous vendor
Have you ever started a business or moved into a new house and suddenly found your mailbox full of junk
mail? Unfortunately, this also can happen when you put your house on the market. When you sell your
home, it necessitates all kinds of new purchasing decisions and less-than-ethical vendors are keenly
aware of this. Though MLS organizations enforce rules on how posted information is used, some
companies have found ways to cull information from various sources to produce mass mailing lists. If you
find yourself regularly emptying your mailbox of junk, let your agent know. He or she can tap the
appropriate sources to prompt an investigation into the matter.
The naïve buyer
Yard signs, Internet listings and other advertisements can generate a lot of buzz for your home. Some
prospective buyers — particularly first-timers — will be so buzzed to see your home that they’ll simply drop
by. If this happens, no matter how nice these unexpected visitors are, it’s best not to humor their
enthusiasm by discussing your home or giving an impromptu tour. Instead, politely let them know that
your real estate agent is in charge of scheduling tours and provide them with the agent’s contact
information. If you attempt to handle these surprise visits on your own, you might inadvertently disclose
information that could hurt you during negotiations down the road.


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